Steers shocking in store service and customer care service

On 2 November I emailed Steers customer care to complain about the poor service I've received on numerous occasions from the Gonubie East London branch. On 6 November I received an SMS informing me of my case number regarding the three separate issues I have had with Steers Gonubie in East London. I received two phone calls in the space of three minutes of each other from Steers, which I was unable to answer as I am a teacher and could not leave my classroom to answer the call. The person on the phone left a voice message requesting me to phone them back which I did not do as I felt that they should have called me back as I am the customer. On 7 November I received a message saying that Steers were unable to get hold of me, that they would be contacting me within 24 hours, and if they couldn't get hold of me they would close the case. This I found a bit strange as I had only been phoned twice while at work and never again for the rest of the day. On Monday, 11 November, at 10:08 I received a message saying my case had been resolved (although I never received any phone call from anyone after the two phone calls on Wednesday morning) I emailed them again on 11 November to update them on this poor customer service and lack of communication with regards to my complaints. It is now the 23rd of November and I am yet to hear from anyone regarding this issue.

I am extremely disappointed by the sorry excuse of "customer care" that has been shown. Firstly, I was contacted only twice, within three minutes of the first call, and never again, yet was told that Steers were "unable" to get hold of me. Secondly, Customers should not be expected to use their airtime to clear up customer complaints, and I feel that expecting customers to call you back to discuss issues is a slap in the face of the customer, and definitely not the way complaints should be handled. Thirdly, my case was closed with absolutely no real effort to resolve the problems, or apologize for the three separate incidences of poor service I have received from this branch. It was simply swept under the rug and dismissed. Lastly, after my case was dismissed the first time I sent another email and have had no response in almost two weeks.