Steers service is very bad

I downloaded the Steers app today to order food for supper at 5pm. Thinking I'd get the food immediately I selected delivery Asap. At 6pm with no food being received I called Steers Maponya Mall where the order was done. The Steers staff member that answered just advised the driver is there and he will call when he is outside my gate. Its now been 1 hour and 40 minutes, still no food. Their app is working 100%, but their service is very bad. As soon as my food is delivered, I am deleting the app.