SM
Sthabile M
1 reviews | Active since Jul 2018
02 Mar 2019, 13:45
Steers Scottburgh
I always buy my lunch at the Steers in the scottburgh mall. On the 2/3/19, i was assisted by Wendy Mngadi, 1st she charged me extra for my meal and then when i asked she had the audacity to tell my that I should have told her before making the payment. She had an attitude and caused a scene in the shop and snapping at me. She then neglected to inform me that all the sodas in stock were low kilojoule and upon asking her about that she continued to give me attitude. I have no idea how you allow people with such poor customer service s****s interact with customers.
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Replies (1)Steers's replyOfficial
09 Mar 2019, 13:51Hi Sthabile
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
Steers's reply09 Mar 2019, 13:51
Official
Hi Sthabile
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
