1 reviews | Active since Jul 2012
Steers sauce rust in cap before expiry date
To whom this may concern: I would like to bring to your attention that I purchased Steers sauces from one of the retailers and do not have a receipt hence I cannot take it back for a refund or exchange it for new bottle. I purchased a 1000 island sauce and a garlic sauce. The 1000 island sauce bottle is fine but the garlic sauce bottle has rust on the inside and when I opened the bottle today rust dust was seen on the inside, it also contaminated my food which had to be discarded. All our can food and bottles stay in a dry cupboard which is free from water and dust etc... So I cannot understand why the bottle cap on the inside had this defect. My wife and I are Steers product's fans and this made us really disappointed. Please see photos attached with the rust and expiry date of product. I hope you will replace the item for us. I did email your company first before going to this platform make this complaint, nobody responded to my email.
I hope to hear from you soon with positive feedback.
Please contact me for the photos.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
