1 reviews | Active since May 2013
Steers Rosebank - Waiting over 2 hours for online order - SHOCKING SERVICE
<p>What kind of a fast food are you that someone needs to wait over 2 hours for their food to arrive. I ordered my food online at 12:27 and was hoping to get my food in half an hour or so due to the fact that my office is 1,4km away from the Steers Rosebank. </p> <p>After an hour I called to find out what was happening but the do not have a direct line so it was back and forth trying to find out what was going on.</p> <p>I can assure you that I will not be using Steers online ordering again as this is not the first time this has happened.</p> <p>If I could recommend something to Famous Brands, get rid of the online ordering until you can get it right and people don't have to wait hours for their food to arrive!</p> <p> </p>
The store manager got back to me and appologies for the delay. They offered me a meal to compensate for their delays and I am very pleased with how they dealt with this.
Thank you to the manager at Steers Rosebank for following up and being very applogetic. Great customer care.
The store manager got back to me and appologies for the delay. They offered me a meal to compensate for their delays and I am very pleased with how they dealt with this.
Thank you to the manager at Steers Rosebank for following up and being very applogetic. Great customer care.
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Rosebank branch. We are so happy to hear that you are receiving Debonair service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team
We truly appreciate your kind words and would like to sincerely thank you for taking the time you have taken to post a compliment for our Rosebank branch. We are so happy to hear that you are receiving Debonair service from them! Your compliment has been received by our Customer Care centre and has been recorded it on the store's service record. We will make sure that the store as well as the area manager are informed of your compliment, to ensure their success is celebrated!
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
The Steers Team