1 reviews | Active since Nov 2015
Steers - Ridiculous
My name is Louis. Email: ********** cell number ********** 481, Steers in Lorraine, Port Elizabeth
I am so extremely dissatisfied in Steers. I cannot believe the standard of the service you are offering.
I sent an email on 01.03.18 regarding Poor hygiene, and I NEVER got an response.
I will retype this again for you. " I just have a concern about the service, as well as the hygiene of the steers in Lorraine. I am aware that wacky wednesdays is very popular, and very busy.
I phoned in my order, and went into the store to pay for it. I nearly waited an hour (approximately) for my order to be finished, and there were customers ordering after me, getting their food before me. I also saw that multiple customer had to return to the store, as they were not supp**** their complete order (cooldrinks forgotten etc)
Then, while bearing my wait, as I stood against the collection counter, there were 2 ****roaches. One running on the roof by the menu, and the other one running away from the menu, to the counter. It concerns me of what is happening at the back.
It was an unpleasant visit, as I generally purchase there quite often"
I am expecting someone to contact me regarding this matter!
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
