Steers Ribbed Off

I was very unhappy with Steers Morningside tonight. I ordered 4 x 300g ribs and chips meals- when I got them one of the meals looked exceptionally small so I weighed the ribs a and they were 214g- I phoned to complain and went to a call Centre who then tried to put me through to the Steers that I had ordered the food from- after a wait the lady took my number and said that the store that I had ordered from would phone me back which they did 15 minutes later/ when I explained to the lady what the problem was - she just said sorry about that and if I had phoned earlier they would have sent another one through- really is that the best Steers can do- not sure if I will be ordering from Steers again!!!!