Steers Refund

On the 6th of June I went to Steers by the Engen Garage in Parktown, I bought 2 Wacky Wednesday meals. when I had just entered my card's pin and it got approved, the other cashier rebooted the system (everything switched off) so my slip and the order slip did not get printed. I had to redo the purchase and was told that the money will be revered into my account, if not I should bring all required documents to the store to claim a refund. The money was not revered and I took all supporting documents to the store and the manager said their network is down, as soon as it's up and running he will send through my documents. This took 2 weeks.

I then made contact with the store manager and he told me that he had just sent through my documents and he will give me feedback. I did not hear from him for a while and the money was still not reversed to my account so I engaged him again and he said their service provider says the deduction did not go through, yet both deductions were reflected on my bank statement. I was told to esquire with my bank and I did, The bank said the money was paid and no reversal was made from Steers. I went back to the Steers manager and told him what my bank said and he said he will have to engage the company's bank and verify this. This has beeeeeen going on and I'm really losing my patience now.