1 reviews | Active since Jun 2010
Steers - really bad service. I feel like dirt.
Tonight, my son and I visited Steers Cobble Walk. We ordered 3 Classic Steers Burgers as combos. The approach by the assistant was cold and unfriendly. We waited for 25 minutes and received what looked to be half of our order. I checked the packet and found no chips, no cool drinks, burgers only. On querying this I was put in my place and belittled in front of my son and the other customers. Not even asked if I wanted to add chips and or cool drink. I was not even given an opportunity to share my opinion. It was simply \you ordered burgers only". Why would I order burgers for a family meal? Well done to Steers Cobble Walk. You have won the battle but lost the war. I won't be back. I will drive an additional 10 minutes and support the Cape Gate branch where the service is so good that one's expectations are exceeded. For the record"
Thank you very much for taking the time to report your experience with our Cobble Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Cobble Walk branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
