Steers Plattekloof Unacceptable Customer Service

<p>I phoned Steers Plattekloof on Friday the 27th of January 2017 to place an order, as this specific shop also delivers the food.</p> <p> </p> <p>I ordered 5 burgers and 5 regular chips. The phone call/order was done at 18:08. We also specifically asked for the delivery driver to bring the card machine with as we would be paying with a card.</p> <p>After an hour and 12 minutes our doorbell rings! Just to note, we literally live 1km away from the outlet.</p> <p> </p> <p>So the driver tells me he thought to quickly bring the food "so long" while it was still warm, which it was NOT at all, because he didn't have the card machine with him.</p> <p> </p> <p>So I told him we are going out that evening, and if he is not back within 30min, there wouldn't be anyone here. So he left, and only as I walk to the kitchen I check the order. We had only received the 5 burgers and 2 of the 5 regular chips.</p> <p>So not only did I wait an hour and 12 minutes, with NO card machine after specifically requesting it, and the food was cold, the burger containers were soaked and pliable like the food had been standing on a counter forever while it was hot to cool down, but they got the order wrong too.</p> <p> </p> <p>So I started phoning the outlet, with the line being busy the first 5 times, after which I got through, but the phone just kept on ringing. After the literally the 31st try (I have the proof on my phone), they answered the phone.</p> <p>I immediately asked to speak to the manager, so the patron tells me he can't he is standing outside, can he phone me back. So I say no I would like to speak to him now. By then I had made 31 calls already to them which had now taken 20minutes just to speak to someone.</p> <p> </p> <p>So after asking/telling him 3 times I want to speak to the manager now, he goes and calls him? Don't know why he couldn't just do that the 1st time. So I wait and eventually speak to the manager called Witness.</p> <p> </p> <p>I explain the story to him, and he tells me yes they only have 1 card machine between 3/4 drivers, which doesn't make sense at all. So he tells me he will send me 3 packets of chips. So I tell him we are on our way out in the next couple of minutes, it took them more than an hour to get here the first time, how long would that take?</p> <p> </p> <p>So he tells me, he would send me 3 packets of chips tomorrow morning??? So I still have to pay the bill, even though they were late, my food was cold, no card machine, and they didn't even get the order right.</p> <p> </p> <p>So I told him I would only pay the reduced bill, basically paying for what we received, which I thought was completely unfair paying almost R300 for cold food that wasn't even the right order, and getting 3 packets of regular chips the next day wouldn't make sense at all.</p> <p> </p> <p>So he says he would have to check with his boss first, and he would phone me back. Didn't say when and also didn't even take down my details. All he had in the beginning of the conversation, was my order number, and then he put the phone down.</p> <p> </p> <p>It is now Wednesday morning the 1st of February, I still haven't paid for the bill, and I still haven't heard anything from Steers.</p> <p> </p> <p>This is ridiculously unprofessional! I will not be supporting Steers again. And to have someone *********** on Management level of an outlet? Unacceptable!!</p>