1 reviews | Active since Jul 2018
Steers Pinelands
I ordered 2 burger meals and I was really not happy because the burger patties were underdone after specifying that I wanted it well done. When fetching my order I clarified with the cashier who advised that the burger is in fact well done. Only to find that it was in fact raw. The chips was burned and looked like the left over chips just fried again in old oil. The only enjoyable part of the meals was the drinks. I previously let this slide, not again.
Hi Kaylynn
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. Could you please send us the details of the branch where you experienced this so we can resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Hi Kaylynn
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. Could you please send us the details of the branch where you experienced this so we can resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***