Steers Phoenix: No clue how to make a burger.

I visted Steers [ opposite the phoenix plaza in kzn ] to buy a wacky wednesday. This branch has forgotten how to make burgers . Chicken half done .All the branches the same old story. No onions / no lettuce ,/ no tomato on all their burgers. I asked for a refund and left . Totally substandard food . It's one thing to have a franchise, oversight of these outlets are non existent. Where are the area managers of all these stores who get paid exorbitant salaries every month . We have apt words for the them . [ missing in action - mia ] Their marketing team gives every complaint on this platform the middle finger . Steers , u must do far better than this . Wake up and smell the coffee .