RA
Riaz A

1 reviews | Active since Feb 2018

21 Feb 2018, 21:32

Steers Pathetic service

I have ordered online @ 18.50 when the order was accepted by the store. Delivery came exactly 2 hours late. I never accepted their order. I foned the store twice. Not once did the store fone to say the order will be late. And when the driver arrived only then the store foned because I declined the order. Manager at the store blames the rain. I own part of a franchise in food as well. Wen it rains I give the driver the vehicle (car) to do deliveries. S****** stays at the shop.

This is steers lenasia at signet terrace. Service is really pathetic. No proper conduct at all. So willing to take all the orders but can't deliver. Really sad.

I will never in my life ever again support steers. If one store can be like this I can imagine the others.

I'm done with steers.

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Replies (1)
Steers
Steers's reply05 Mar 2018, 12:46
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***