Steers Parktown Cheating clients

I purchased a wacky Wednesday with cheese and snack burger with chips on 26/09/2018. The employee that packed my order was a supervisor by the name of promise. When I got home I realized that my order was incomplete. I immediately contacted the store and quoted my order number 4308. The lady immediately checked the order again and apologised and told me to come past the store on 27/09/2018 and that she would write my name down and inform the next shift managers of what had happened. Upon me going to the store to get the rest of my order I was inconvenienced with or a refund, the shift manager Luis was very defensive of the situation. I left steers feeling rubber by what seems to be a well established business. I guess treating the customer fairly doesn't exist and day light ******* is condoned by management. I even offered to give him a copy of my ID, address and contact details. However he was still insisting of my wanting more of my own resources to come on Friday 28/09/2018.

I made a further purchase not by choice but for the lack of wanting to have wasted my time, energy and fuel for nothing. My order number is 4834.

I would like this matter to be addressed and to get feed back regarding my refund.