STEERS PAN AFRICA STAFF ARE ***** AND THE MANAGER IS USELESS!

I made an online order around 17:00 PM from Steers Pan Africa Junction Shopping Center and they sent both a text message and an email that it has been accepted. It is now 19:30 PM and there has been no communication no nothing. When i called this number *** (30 mins back) to ask whats going on, the lady said the driver had left 10 minutes ago.. which was a lie because i live close to the place. Second call she told me she'll speak to the manager and they'll call the driver to find out where he is. Third call i spoke to the manager and she gave me stories that didn't answer any of my questions. I asked for her name and she said it was Zisitetheli if that's even right or she was just lying! luckily after the call the delivery guy came through but he told me the first delivery guy got lost so they had to make another order and send him. Why couldn't the lady just tell me the truth when i first called or the second time? I'm very disappointed in Steers Pan Africa. It was my first time ordering from this place and i never will again.