Steers online/Vaal bad service

I placed an order online using the steers app at 19h28 order was for Vaal mall Steers. It is now 21h04 and nothing has been delivered. I called the customer care line and I was given the Steers Vaal Mall number and was told to call them direct. I did just that and their phone was unaccessible and I called the customer centre again and the lady said the store will be closing at 21h00 and I asked but the order was done at 19h28 so what does mean to me as am waiting for my order which was confirmed via sms by Steers. I paid with a credit card and no food. This is quiet frustrating and customer care did not call me as promised just sent a message saying they have assigned a case number. That cannot put food on my table now, my kids are so hungry and disappointed. We cannot even go out now to get food, it is very late. Am disappointed and want my money reversed and am going to delete their app