Steers Online Ordering a ****

On the 30/11/2024 I went online to make an order on the Steers website. I selected what I wanted and paid for it but after confirming the payment with the bank the screen went back to the merchant site and it said payment declined but the funds had already been taken from my account. I then called their customer care asking for a refund of which I got no assistance. The lady I spoke to just opened a case and she said someone would contact me and no one did. On the 7th of December, I then wrote an email about my disappointment in my matter not being handled. Until this day no one from Steers has called or given attention to my case.

Their online ordering system is a ****, they take your money and tell you your card declined and when you ask for a refund, they tell you there’s nothing they can’t do. Even written complaints are not being given any attention