MM
Marnus M

1 reviews | Active since Apr 2014

06 Jul 2018, 12:10

Steers Online Delivery - 2 Hours and still no order delivered, store says "we will call you back"

Ordered online from Steers Bedford Centre. Two hours later and I still don't have my order, and when I phone the store, they say the driver has left, 30mins later, still nothing. Phoned again, and they said they will phone me back. Still don't have my order. And if I even receive my order, it will probably be cold. I can't believe the level of service we have to pay for these days!

0
Replies (4)
MM
Marnus M's update06 Jul 2018, 12:15
Reviewer Update
So now they phone me and tell me the driver is lost, an that I need to give him directions, I mean seriously? Pathetic!
Steers
Steers's reply09 Jul 2018, 13:22
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Steers
Steers's reply09 Jul 2018, 13:22
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Steers
Steers's reply09 Jul 2018, 13:23
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***