JV
Jeandre V
1 reviews | Active since Aug 2015
23 Aug 2015, 21:15
Steers once again fails to deliver
I'm pretty disgusted with the service at the Steers in Long street. This is the second time that I have waited for over an hour for a delivery. After I phoned to inquire where my order was, no-one apologized or could tell me why my order hadn't arrived. The lady who took my order was incredibly rude and full of attitude. Another reason why customer service at Steers in South Africa puts the fast food industry to shame.
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Steers's replyOfficial
24 Aug 2015, 08:39Hello jeandre.venter,
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply24 Aug 2015, 08:39
Official
Hello jeandre.venter,
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Long Street, Cape Town branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care