NM
Ncami M

1 reviews | Active since May 2018

15 Mar 2019, 13:23

Steers on Rick Turner Road opposite UKZN must fall

Steers Glenwood (the one on Rick Turner road, opposite UKZN) is disgusting. The staff members there have so much attitude, its ridiculous. I bought a daddy'sdeal voucher for steers more than a month ago. I went to steers to use it this one time and I was told it's already too late for me to use a voucher (yet there are no specified cutoff times on the voucher itself) so I had to pay cash. I went there again today to use the same voucher, I waited for like 10 mins because the person who can redeem it was busy so she eventually showed up and after another 10 mins she told me that they are struggling to redeem the voucher so I have to come back another time. The whole time she was talking to me, she had this condescending attitude, she told me not to give up; I should hold on to my voucher because maybe one day I will be lucky!!! Like is she serious? She made me feel like a charity case, like I had came to beg them for food. Can the staff at this store be trained on how to handle customers please!!! They are always angry and tired, its just annoying.

0
Replies (3)
Steers
Steers's reply22 Mar 2019, 14:56
Official
Hi Ncami
 We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team Customer Care Line: *** 
NM
Ncami M's update07 Apr 2019, 20:50
Reviewer Update
How I wish this generic reply was app****! But unfortunately, I still have my voucher with me and nothing has changed since the day I was insulted at steers Glenwood by untrained rude staff.
NM
Ncami M's update26 Apr 2019, 20:46
Reviewer Update
My voucher has officially expired and I never heard from steers. What a bunch of unprofessional clowns with all their generic replies!!!