Steers not receiving my order.

Placed my order, it waa accepted by Engen Hatfield at 19.34. 2hrs, a lot of calls later. Not received my order. I already payed for it. Now the outlet are closed. The app doesnt help, the online chat is computerised, you get generic awnsers that dont help. Its a system that is not user friendly. You can not track or comunicate anything. I would like a refund.