1 reviews | Active since Jun 2016
Steers - not interested in customers - no stock, no response
I sent an email to Steers on 1 March requesting feedback on my concern that there there had/has been no stock of vegetarian patties at Steers in Tokai for that week and the week prior. The staff simply say that it is a supplier issue. I have contacted the supplier who assure me that there is supply and even an allocation for that store. I have had no response from Steers which is extremely disappointing and quite frankly unacceptable !
Thank you very much for taking the time to report your experience with our branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Thank you very much for taking the time to report your experience with our branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***