EJvR
Ernest Jansen van Rensburg
1 reviews | Active since Jun 2015
26 Feb 2019, 08:28
Steers no delivery
I ordered and paid for food online at Steers at 19H49. 1hour 30mins later i tried phoning them but couldn't get through as the shop was already closed. At 22H30 someone from Steers phoned me to apologize for the "late" delivery and asked if they could deliver the food then. I declined as this was 2 hours and 40 minutes later and i already got food from another restaurant and already ate. This is unacceptable and very disappointing. The last time i order food at Steers.
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Replies (4)0
Replies (4)EJvR
Ernest Jansen van Rensburg's updateReviewer Update
26 Feb 2019, 08:29And this was after they couldn't give me the milkshakes i ordered because they didn't have icecream.
EJvR
Ernest Jansen van Rensburg's update26 Feb 2019, 08:29
Reviewer Update
And this was after they couldn't give me the milkshakes i ordered because they didn't have icecream.
Steers's replyOfficial
09 Mar 2019, 14:01Hi Ernest
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
Steers's reply09 Mar 2019, 14:01
Official
Hi Ernest
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Best regards,
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
17 Mar 2019, 10:22Seems like everyone at Steers is slow
EJvR
Ernest Jansen van Rensburg's update17 Mar 2019, 10:22
Reviewer Update
Seems like everyone at Steers is slow
EJvR
Ernest Jansen van Rensburg's updateReviewer Update
28 Mar 2019, 12:44Still no reply from Steers. You're quick to send me smss about your specials though. I wont buy from you or reccomend you ever again.
EJvR
Ernest Jansen van Rensburg's update28 Mar 2019, 12:44
Reviewer Update
Still no reply from Steers. You're quick to send me smss about your specials though. I wont buy from you or reccomend you ever again.