STEERS NEWTOWN WORST SERVICE EVER

I will never ever in my life buy from Steers Newtown Junction or any other steers for that matter. The manager and staff seriously need customer service training so that can know how to handle customer complaints. I bought 2 burger on the 15 March 2018 around 18h00, one was Macon and mayo and the other one was cheeseboy. I have ordered cheeseboy burger mainly because they could not make a brat meal for my daughter as the cashier explained that they do not have rolls.I requested that on cheeseboy burger they should not put in cheese as my daughter does not eat it. guess what.. I collected the order and when I get to my place which is newtown across the street , the order was all wrong. instantly I took a phone and contacted the store where I spoke with a cashier(marta or something) I explained everything to the lady and what she told me was she has the slip and the slip its got everything I have ordered, I kept telling her that I have a wrong order which is in front of me and what she was telling me was the opposite. I ended up asking for the manager whom refused to give me his name , who never wanted to take accountability and never apologized and he kept asking me to repeat the same story over and over again. he even kept on saying I must eat the food and come and claim tomorrow. I requested the manager that he either give me my money back or make another meals for me but he refused saying that they have closed the shop and that I must come on the 16 March to fetch the correct meal. The manager is very rude and he kept telling me that what must he do now that they have closed the shop.

Today 16 March, I phoned around 9 asking for the manager and they said he is only available from 11. I have phoned again after 11 o'clock and the manager promised to send a driver to fetch the food so he can check whether the food is still okay as I refused to eat them. As I speak I am still waiting for the driver to come fetch the food. The manager was still again rude to me today. I can never recommend anyone to buy from this place again.