NR
Natasha R

1 reviews | Active since Feb 2018

15 Feb 2018, 13:33

Steers Newclare Longdale

Worst customer service experience I have ever had. I place an order for a Large Cheesy Chips for delivery, when the delivery guy gets here he has a medium chips with no cheese then they still want to charge me extra because they got the incorrect order from the get go.

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Replies (1)
Steers
Steers's reply05 Mar 2018, 16:37
Official

Thank you very much for taking the time to report your experience with our Newclare branch. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.


If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.


Kind Regards,


The Steers Team
Customer Care Line: ***