NB
Nkosinathi B
1 reviews | Active since Apr 2019
29 Apr 2019, 20:27
Steers - Most disgusting customer service
Today 29th April 2019, received the most abhorrent service at the new Steers, Masingita Mall, Giyani. Waited over 30 minutes for a simple Brisket & Wors meal. As if that wasn't enough, the very rude Manageress on duty (who refused to disclose her name after I made reference to HelloPeter), refused to apologize and/or discount my meal from the R71,90 that I had paid to the usual R66,90 as displayed on the menu.
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Steers's replyOfficial
10 Jun 2019, 11:58Hi Nkosinathi
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Steers's reply10 Jun 2019, 11:58
Official
Hi Nkosinathi
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***