IC
Ivan C

1 reviews | Active since Apr 2011

06 Mar 2016, 22:11

Steers Monument Park Centre going downhill fast!

Ruined my weekend!<br> <br> Cashier VERY misleading & tells me they don't have WiFi in-store, I ask but the store is LISTED, she admits, but INSISTS WiFi is LOCKED. When I ask but isn't it for customers to use??? - she calls the pathetic excuse of a \manager\", who needs to be called a 2nd time after 5min of me standing at the counter like an idiot with a heavy laptop bag, while cashier continues to just hang around.<br> <br> At last \"Manager\" appears, rummaging with some papers on the floor before acknowledging me. Very prejudiced & biased approach towards me. She says: \"Yes there is WiFi but it's restricted! Even we don't have the password! The owner does! Then I ask her if I can sit & use my modem's OWN internet, whereto she LOUDLY EXCLAIMS: \"It is restricted!!! You can't use it!!!\" - Nevermind...<br> <br> I try and explain to her that the store is WiFi listed on the internet & that they should EITHER remove the listing, or give the customers the password. She shrugs her shoulders & pulls her face while staring far ahead of her out of the store windows & I ask her if she will inform the owner, again shrugs shoulders & VERY RELUCTANT to make eye contact, wants to shrug me off!<br> <br> RUDE !!"

0
Replies (1)
Steers
Steers's reply07 Mar 2016, 10:59
Official
Hello icey100,

Thank you very much for taking the time to report your experience with our Monument Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,
Steers Customer Care