GA
Graham A
1 reviews | Active since Mar 2009
12 Mar 2015, 13:10
Steers Monument Park Arrogance
I visited the Steers at Monument Park with utter disgust, paid for my order at 12:11. Waited for half an hour when the lady who helped me noticed I have been sitting there for way too long. I then told her I don't want the food any more because it's cold by now. An arrogant old man with an attitude said he did call my number. They didn't even offer to warm it up, replace or refund me. This after I'm being told what to do as if I work for them. Keep my my money. It seems like you are going to need it after seeing the amount of complaints about Steers on Hello Peter. You will not see me again, I'm willing to bet the same amount that nothing is going to come from this.
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Steers's replyOfficial
12 Mar 2015, 13:58Hello Graham Adams,
Thank you very much for taking the time to report your experience with our Monument Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Monument Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply12 Mar 2015, 13:58
Official
Hello Graham Adams,
Thank you very much for taking the time to report your experience with our Monument Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Monument Park branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care