JM
Julie M

1 reviews | Active since Dec 2017

25 Jul 2018, 14:21

Steers Montana

I stopped at the Steers at Montana crossing and placed my order at 13:38 for a Chicken Pita and regular chips. My pits was done in two minutes yet I received my regular chips at 14:00. I waited 20 minutes for chips and to top it off the chips were not fried properly and my fillet was still half raw. Unacceptable!!!

0
Replies (1)
Steers
Steers's reply13 Aug 2018, 13:07
Official

Hi Julie

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***