STEERS MONTAGUE GARDENS POOOOOOR CUSTOMER FACING SERVICE

A business case if ever there was one that should be used for BUSINESS ACUMEN and CUSTOMER CARE or CLIENT RETENTION... Manual entry of Steers pay-point system naturally can lead to human error, mistakes and incorrect amounts due for payment being registered. In my case 30 cents only (but a frequently occurring which made me bring it to the managers attention). Disregard, ridicule, rudeness, virtually waiting for complainant (myself) to leave the shop, was the order of the day. I wrote to Steers who rep**** a week later that they would look into it. I was called by the same RUDE MANAGER a week later saying that I should come and collect my 30cents

STEERS MISSED THE POINT, HAVE NOT RESOLVED THE SITUATION, DO NOT CARE THAT I RETURN, HAVE A SYSTEM ISSUE WHICH WARRANTS LOOKING INTO AND WITH THIS ATTITUDE SHOULD BE USED AS AN EXAMPLE OF CUSTOMER CARE IN ALL AND ANY BUSINESS SCHOOL AND OR POINT OF SALE CLIENT FACING RESOLUTION.