1 reviews | Active since Feb 2015
Steers Matatiele No customer toilet
Last Sunday, driving through Matatiele, stopped at Steers Matatiele for coffee, asked for toilet (to wash hands) - told by staff no toilet, asked for manager, same story, owner came - very rude :\we have no obligation to provide a toilet for patrons"";NULL;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828385;845910;18;2;0;0;0;0;2;NULL;NULL;NULL;15/03/16 14:39;15/03/16 12:48;Incorrect Cartridges Delivered;pin003;Jia/Fay;***;We are a School and decided to try them out, we received the order and I paid it - however the catridges do not fit in our machine, I have left 9 messages now and no one has called me back - all I want is the correct catridges sent to us. I am at my wits end and don't know how else to get hold of this company - is there a place we can report them?;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;616150;688384;13;2;0;0;0;0;2;NULL;NULL;NULL;15/03/16 14:30;15/03/16 12:50;no service after payment;5,01E+12;Ntsika, Frans etc.;***;Good day<br> <br> I order a part at Lydenburg Higland Volkswagen Motors. I order a plastick plate over the battery with fuses after it smelt and brake in Sabie on my short vacation here. I phone the gentlemen in Lydenburg Frans and he told me if i pay the money R 812.30 he will have the part here in two days for collection. I paidnhim imidiately full and he confirm that he received the money. It is now closely a week and a half later and no service yet from Volkswagen. <br> <br> I spoke with Ntsika on Volkswagen Facebook, he said he handed it over to customer care. Now my understanding is that there is no part available for me. <br> <br> I am stranded in Sabie, i must go home but because of this very poor slow service without a plan of action i can not go. You not walking the extra mile to me in a time of need. I feel at this stage to sell my Volkswagen Polo voetstoots. I am very disapointed after the promise if you pay in the money you will receive the part in two days time.<br> <br> Hope i will here from you A.S.A.P<br> <br> Mr Nortje ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;758853;709397;18;2;0;0;0;0;2;NULL;NULL;NULL;15/03/16 14:32;15/03/16 12:51;Asus + Partserve (Jhb) not fixing technical fault ;5,71E+12;James (Asus South Africa);***;I purchased an Asus Fonepad 7 from Hi Fi Corp in Brakpan , in November 2014 . On 24.02.15 I returned the unit to above mentioned Hi Fi Corp because dust had got in under the screen. Hi Fi Corp sent the unit to PartServe who deal with repairs and warranty claims on behalf of Asustek South Africa. PartServe kept my Fonepad for 2 weeks before sending it back to Hi Fi Corp , I collected it on 10.03.15. PartServe did not rectify the problem (dust ingress under screen) They found nothing amiss with my unit ! I then reported this to Asus via their website , filled in the complaint form on Sunday 15th March . Asus rep**** today via e.mail that I should contact PartServe !<br> So neither the importer or the channel support ( Partserve) are doing anything to resolve the issue ,PartServe should have replaced the screen or given me a new unit .<br> Poor service and attitude all around ! ;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;821361;708013;18;2;0;1;0;0;2;NULL;NULL;NULL;15/03/16 14:50;15/03/16 12:52;VERY POOR SERVICE;;;;These people really know how to get a guy worked up, first I complained on this site and they quickly responded but soon after that no one has ever come back to me even after sending them THREE emails!!!<br> <br> Guys if you ever find yourself in a situation where these guys want to sell you something, refuse as they will only pretend to be attending to your problem but once they have you thinking they are working on your case, they disappear like light after turning it off!!!<br> <br> The guy who sent me one email after i complained on this site has vanished, like literally vanished!!!;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;;; ***;828386;880258;18;2;0;0;0;0;2;NULL;NULL;NULL;15/01/15 0:00;15/03/16 12:54;Shipping Container damaged;6,31E+12;Shirley Ntsoane;***;We purchased 3 \new\"" shipping containers from Stella Shipping in Johannesburg"
Thank you very much for taking the time to report your experience with our Matatiele branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Matatiele branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
