Steers Management training needed

Went to steers workshop in Durban on the 06/05/2024 only to be given respect or care for as everyone was cleaning in the store please note this is 09:40. The store opens at 9:00 and no tills are open, burners are not light nothing that a manager daily duty are to be done before store opens are done. They take my order of 3 special YA VAYA BRG MEALS. These meals take a 35min to make and inget up after 20 min to check and nothing is ready nor are they any apologize for the long wait, cause no care all they doing is cleaning. When I finally get my meals after a long wait , I express my unhappiness about the wait and I am told ja because we cleaning and you are our first customer. No sorry nothing. The take my order only to get white chips no spice, not steers chips. Not crispy just blend. I buy all the time from steer at the Musgrave Mall so I know the wait time even when they busy i don't 20 min for a meal. Some needs to go and re train the manager in that store. I am my self a manager a franchise and this is unacceptable.