LN
Lebogang N
1 reviews | Active since Jun 2019
09 Jun 2019, 11:36
Steers mams mall delivery takes more than 3hours!
On the 8th of june 2019 I ordered online delivery from steer mams mall at 17:44 by 19:18 i had not recieved my order so i called to follow up..i had to wait for about a minute after my call was answered for someone to speak on the otherside,when they finally spoke they told me my order was still in the store and there where no drivers..all the drivers were out,they said they will check where the driver was and they would call me back.The next call i recieved was at 20:50 and that was the driver asking for directions and we were asleep by then
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Steers's replyOfficial
10 Jun 2019, 11:29Hi Lebogang
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Steers's reply10 Jun 2019, 11:29
Official
Hi Lebogang
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***