JB
Jay-Dee Bruwer

1 reviews | Active since Feb 2016

24 Jan 2019, 07:15

Steers Lephalale - Wors Service Ever

I have had several occasions whereby Steers Lephalale does not supply good customer service. The past 8 days I have had 2 very distasteful experiences and the way their management handled it is the reason why I am doing this review. Whit a staff of roughly 7 and 2 managers they could not service 2 people at the counter waiting more than 5 minutes to place an order and had 3 people complaining about the time they have waited for their order. One gent helped himself to the fridge after his order was wrong without anyone even noticing this. I called the manager to make her aware of the situation and my disappointment is how the service has been performed to 4 people in front of me. It seemed that the 2 managers were too busy to make chips packet up whilst the other 7 employees would stare at them, then actually MANAGING the people that were supposed to make the chips. The managers looked like the cooks and the cooks were spectators.

WORST managers I have ever seen, and worst team I have seen together. As a regular customer and someone that has been ordering frequently, I will NEVER order from Lephalale again.

0
Replies (1)
Steers
Steers's reply09 Apr 2019, 16:27
Official
Hi Jay-Dee
 We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. 

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team Customer Care Line: ***