Steers Kuilsriver : Worst store to order from online

If I could give zero stars I would. Placed an online order via the Steers app with Steers Kuilsriver at 18:38, mind you the order was accepted by the store. By 20:00 I had not received my food, so I tried calling the store and their number just keeps saying “you have reached us out of office hours”. I then call customer service who tells me they will call me back. Needless to say no one called me back. I called customer service 4 times to ask what is happening and each time it is the same story “we will call you back” . When I called for a third time the woman told me they will call me back if they have not got hold of the store within an hour. So I asked her if she was going to then call me back at 21:00, to which she said yes. I called back at 21:05 as they did not call me back,and to my surprise I discover that customer service only works until 21:00.

My question is why did the lady from customer service not inform me about this when I asked her if they would call me back by 21:00?

Why can I not reach the store, and why can customer service not even reach the store?

This is absolutely pathetic. I will never be buying from Steers Kuilsriver again. Worst online order experience.

My food eventually arrived at 21:17 : almost 3 hours late and cold!

ZERO STARS