STEERS KROMBOOM PATHETIC SERVICE FOODS LOOKS LIKE ITS FROM THE TRASH CAN

On the 9th of June 2025 at 15h15. My family and I placed and order via the Steers app for the following 1x Phanda Duo Meal R 89.90; 1x large chips R 39.90; 2x large chocolate milkshake R 69.80; 1x large strawberry milkshake R 34.90; 1x Ribster Cheese R54.90 & 1x Ribster Cheese R54.90 requested to remove tomato & onions. Now when the food was delivered we had not received the milkshakes and the burgers ordered was that from a trash can. The branch did not have all the requirements to assemble the phanda duo burgers and failed to communicate this with the me the client and it seemed that the 50g patty that they choose to substitute with didnt cover 60% of the roll. Seeing this infuriated me as never have I experienced this level of *** service by any other branch. So I ubered to Steers Kromboom and delt with the most rudest manager on duty he refused to refund me my money R 359.30 said that head office needs to approve it yet they didnt ask for approval when i needt to pay for the meal 🤔. I submitted my proof of account to the manager on the 20th June 2024 and to date neither of them has confirmed when my money will be returned to its full value. I logged a case with the call center on 12.06.24 and still nothing came of it Steers Customer Care thanks you for your interaction We have assigned Case CAS *** V3N5S8 to your request Steers Customer Care.