1 reviews | Active since Aug 2014
Steers Kromboom not processing a refund
I placed an online order for delivery today 22 December 2017 from the Steers Kromboom store. I put in my address, placed the order and paid online R147.20. When I received the confirmation it said that it was for collection. I phoned the store immediately to cancel my order and was told that my payment can't be transferred to another store and I will be refunded in 3 days. I also received a call from the manager and confirmed that I will be refunded.
It is now the 9th of January and even after several more emails I have received no response from Steers at all and I am still R147.20 out of pocket. I see this as theft.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
Best regards,