LM
Leigh-Ann McDonald

1 reviews | Active since Jun 2013

03 May 2018, 12:59

Steers Key Largo

Very unimpressed with Steers key largo, i ordered online, the food took ages to get here and was cold, the driver only brought one cold drink, and when i asked about the second, only then he told me that they dont have stock and can replace it with something else if id like, i accepted the offer of an alternative, and then paid, he ran out here so quickly, when i checked my chips, they didnt have the bacon sauce on which i paid an extra R15 for, when you try calling, no answer "please try again in a few minutes", or contacting them on their support online, you get no assistance. very unimpressed, would have sent the whole order back if the driver hadn't have left in such a hurry

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Replies (1)
Steers
Steers's reply03 May 2018, 15:57
Official

We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.

If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.

Kind Regards,

The Steers Team

Customer Care Line: ***

Best regards,