Steers Kathu unreliable service without taking accountability

After a long day at work, I decided to order a meal for my family online at Steers Kathu. 2.5 hours later my delivery was not delivered but showed that should have been delivered an hour ago. I have small kids who need to go to bed early, but found waiting for dinner we paid for and nobody could tell us what is happening. I called the call center 5 times without any solution to this frustrating situation.