Steers, jabulani mall

Lack of customer service - so I placed my order of single rack and medium chips at steers jabulani mall for delivery at exactly 13:28 but only received my order at 15:15. I called the restaurant 27 times wanting to find out how far my order is but I was always told that my order is on it's way . When I called the 27the time I spoke to a lady who said her name was Mpho who then asked 'Terrence' where my order was as I was complaining on the phone , Terrence then answered rudely that the order has not left the store as they dont have my block number for delivery I mean I have called the store so many times why was I **** to all the time? The delivery guy then brings my order it's is very cold on top of that he doesn't have the speed point machine what a disgrace it was ordering from your store! Take your staff for customer service / excellence training PLEASE...