Steers is the worst no respect for customers

On the 25th November I ordered a sharing box from steers Maponya Mall Soweto at 9am my order only arrived after 11am and upon arrival there was no patty on one of my burgers there was no sauce no lettuce the chips was dry and old it was horrible I then proceeded to call them and the manager advised he would supply me with a new sharing box by the end of the day and I'm still waiting it's the next day and one cannot get a hold of the store what is steers a franchise or a small take away shop what a pathetic service to receive I'm so annoyed...