ZS
Zaahira S
1 reviews | Active since Dec 2015
30 Dec 2015, 20:27
Steers, incorrect order as well as bad service
We called steers to order food for delivery. My husband gave a breakdown of the order, of which the person he spoke to took long to respond, and before my husband could ask her to confirm the order the call cut. She did in that time get my husband's details, namely his name and number. And one would think she could try and call back to find out what happened. She didn't. We called back and eventually got through, the woman who answered claimed she had no idea what my husband was talking about as she \just got there"he tried to tell her that we ordered but all she could say was \""the driver left\"" she didn't even listen to any explanation my husband tried to give her"
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Steers's replyOfficial
04 Jan 2016, 13:10Hello Zaahira29,
Thank you very much for taking the time to report your experience with our Goldman branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Goldman branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Steers's reply04 Jan 2016, 13:10
Official
Hello Zaahira29,
Thank you very much for taking the time to report your experience with our Goldman branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care
Thank you very much for taking the time to report your experience with our Goldman branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.
Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.
Kind Regards,
Steers Customer Care