Steers Herm****

Disappointing customer service. I ordered online over a week ago and not only did the order take long to get to me, it was the wrong order. I tried calling the store but the line kept on breaking up and was unable to speak to the storw directly. I did the online chat on the app and the consultant said they are unable to call the store and tell them they messed up. She said I should contact customer care which I did. They keep on saying they will get back to me and yet they never do. It can not take this long to resolve.

Normally I wouldn't care too much if the order was wrong and I was still able to eat but being vegetarian and they add meat on my food makes it inedible and paying for something that is useless really gets to me. I don't understand how it can take this long to resolve, maybe even a simple sorry would be nice.

Now I do not know if the Steers stores in general is as useless as customer care, but I am very frustrated by the poor service they provide.