KR
Karl R
1 reviews | Active since Feb 2015
05 Apr 2019, 21:27
Steers Grosvenor Crossing - Shocking Service
Steers Grosvenor Crossing SHOCKING SERVICE 7:24pm = Ordered placed. Stay 4.5km = 8min drive at 50km/h. Approx 6 x Phone Calls to find out where order was, Staff were incredibly Rude. Staff said the Driver is driving a Motor Bike and that they have to drive slow. 9:14 = Driver arrived in a MOTOR CAR ?!? 1 hour 50min. Driver stated there was many accidents on route (google indicates no accidents). Food is Disgusting and ice Cold. SEEMS THIS BRANCH HAS A HABIT OF BAD SERVICE. SEE OTHER COMMENTS on Google Maps.
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Steers's replyOfficial
09 Apr 2019, 12:42Hi Karl
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
Steers's reply09 Apr 2019, 12:42
Official
Hi Karl
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team Customer Care Line: ***