1 reviews | Active since Apr 2018
Steers Grosvenor Crossing Poor Delivery
STEERS GROSVENOR CROSSING:
Steers in Grosvenor crossing has to be the absolute franchise/branch of the lot. Including today (Wednesday) and the past 3 Wednesday as well as the last Wednesday in March, several employee's of the business I work for (based opposite Grosvenor crossing) have placed orders in a combination of Deliveries and collections. Not a single one of these orders have taken less than 45 mins, not a single one of the special instructions have been correctly carried out. There has been been more than 50% error rate on all orders coming from employees out o this office between 12:00 and 14:30.
I Personally am still waiting on 2x separate reversals (R81.50 + R71.90) to return to my card and over two weeks have passed since I made and paid for the order. This is absolutely shocking. You don't deserve your franchise license.
I want my money today please.
Can we please alternatively order from the branch on William Nicol at the total garage or from pineslopes. Maybe they have brains?
Sincerely
Tebogo
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the store in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***