1 reviews | Active since Jul 2012
Steers Greenstone Bad Service, Rude Staff
Waited for ages for a takeaway last night - after being told 10 minutes, we waited over half an hour. The Manager was eventually cooking the food for us. My partner is diabetic & needs to eat at specific times. Had we been told 30 to 40 minutes to begin with, we could have planned accordingly. The staff also were very rude after we complained & were discussing us, thinking we don't understand their language. Your Manager, however, was an absolute star. 5 stars for the Manager but 0 for your staff who can't communicate correct information and are then condescending to your clients when they complain.
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***
We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member of our Customer Care team has been informed of your complaint and will be escalating this matter to the restaurant manager and the area manager to ensure a fast resolution to the issue at hand. A representative from our Customer Care team and the restaurant in question will be in touch with you directly to resolve this matter swiftly.
If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly.
Kind Regards,
The Steers Team
Customer Care Line: ***