Steers Great North - Horrible service

So on 13 Sep 2017 I ordered 3 Wacky Wednesday's online and 1x Extra Chips. I stated on the noted comment that 1 box of Wacky Wednesday must please not have onions. Firstly the order takes just over an hour to get delivered when the steers is a whole 3.9km away. Secondly the driver takes the food out the bike and three are 3 extra chips witch I then get told that he cannot return the extra chips so I have to pay for it. Thirdly I open the Wacky Wednesday's and all the burgers have onions but none have lettuce or tomato. Forthly I start to eat my Wacky Wednesday, start on the second burger and there it is a long black hair. ( I have red hair so it was definitely not mine) and Lastly I call the store to speak to the manager and get told that I can come into the store and get a refund if I have the slip from the driver but that's where it gets funny because the driver tells me he needs to take the slip back to the store so I have no slip to get a refund for the chips. So overall a total bad experience with Great North Steers.