Steers Galleria mall

Steers Galleria mall I purchased and order at the counter and they're said it will be ready in 15min and 20min later I checked with them regarding my order and they're said it is being prepared and while I was still waiting 35min later they're told me they're sorry can't can't complete my order so they're had to refund me.was so disappointed because I always buy at steer's nationwide.