jP
jenny P

1 reviews | Active since Oct 2010

04 Feb 2015, 11:11

Steers food deteriorated

We bought Steers in December the week before Christmas and when we got home the burger contained a dry small patty with a piece of cheese which looked like not real cheese it was processed cheese no tomato or lettuce and it was awful.<br> <br> I called Steers head office the next day and was told to send an email to Famous Brands which I did I posted something on their Facebook page and wrote a further email to Steers head office. No reply at all.<br> <br> My daughter and her husband also bought Steers at Plattekloof and they had the same complaint dry and not very appetising.<br> <br> So I wonder now if I will eventually get a reply. Helderberg<br> <br>

0
Replies (1)
Steers
Steers's reply06 Feb 2015, 13:46
Official
Hello helderberg,

Thank you very much for taking the time to report your experience with our Richwood Total Garage branch. Your comments have been received by our Customer Care and have been escalated to the store and the area manager. We would like to confirm that a representative of the store as well as our Customer Care will be in contact with you directly to ensure that the matter is resolved to your satisfaction.

Please don't hesitate to contact our Customer Care Line directly in future, should you have any further queries or comments.

Kind Regards,

Steers Customer Care