CR
Chonkie R

1 reviews | Active since May 2019

30 May 2019, 12:33

Steers Fochville

On 29/05/2019 I bought a wacky wednesday at Fochville Steers. As I was waiting about 20 min for my order the one guy made an scene about waiting an hour an 10 min for his his order, I thought the guy was over reacting. Well he wasn't joking after 58 min I received my order, as I left there where still alot of customers also waiting for they food that was also a bit moody about the service. It's my worst experience I ever had at a Steers. When you know you are going to sell double the amount of burgers be prepared.

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Replies (1)
Steers
Steers's reply10 Jun 2019, 11:20
Official
Hi Chonkie
 We totally understand your frustrations and we will be taking this matter to heart, so we can resolve it swiftly. A member from our Customer Care team has been informed of your complaint and will be escalating this matter to the store manager and the area manager to ensure a fast resolution to the issue at hand.If you have any further queries or comments to make on the matter, please feel free to get in touch with our Customer Care Line directly. 

Kind Regards, 

The Steers Team Customer Care Line: ***